SNAHC has been accredited through the Accreditation Association of Ambulatory Health Care (AAAHC) since 2010; we are one of only five urban Indian organizations to receive this accreditation. In 2013, we demonstrated our commitment to patient-centered care by successfully receiving the Patient-Centered Health Home (PCHH) certification through AAAHC. SNAHC is the third Urban Indian Health Organization nationally to receive the PCHH accolade.
To learn more about what it means to be a PCHH, check out the links below:
Agency for Healthcare Research and Quality: Defining the PCHH
Health Resources and Services Administration: PCHH Initiative
National Committee for Quality Assurance: PCHH
The PCHH encompasses five functions and attributes:
- Comprehensive Care—meeting the large majority of each patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.
- Patient-Centered—relationship-based with an orientation toward the whole person. Partnering with patients and their families requires understanding and respecting each patient’s unique needs, culture, values, and preferences.
- Coordinated Care—coordinates care across all elements of the broader health care system, including specialty care, hospitals, home health care, and community services and supports.
- Accessible Services—delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, around-the-clock telephone or electronic access to a member of the care team, and alternative methods of communication such as email and telephone care.
- Quality and Safety—demonstrates a commitment to quality and quality improvement by ongoing engagement in activities such as using evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families, engaging in performance measurement and improvement, measuring and responding to patient experiences and patient satisfaction, and practicing population health management.